13 July 2010
There has been development in the Outbound campaign.
We were reviewing the incentive payouts and realised that total sales being paid out for were not matching the verified sales that we were getting in the system. I spoke to both NSM and the Wellington provider about this issue and they were both very helpful in understanding the predicament of paying out for sales which do not materialise. We have since then changed our policy and will only pay out on verified sales from now on.
As part of this exercise I will need to pop down to Wellington to catch up with the troops and hopefully push them to generate some more sales than current. Our overall conversion rate is about 1.5% which is industry standard but very far off the 5% which we had originally aimed for.
On a different note, I got an email last night mentioning that Brendan Hopkins (APN Group CEO) has now resigned and will be leaving at the end of the year. He was a big supporter of this program and with his departure, one questions what the future for this program will hold.
I guess time alone will tell whether the incoming CEO will continue to see value in this exercise, in us….
Showing posts with label brendan. Show all posts
Showing posts with label brendan. Show all posts
Tuesday, July 13, 2010
Wednesday, May 5, 2010
Checking in
5/05/2010
Today started with Chris and me catching up and updating the Outbound Project. I also checked to see if I was on the right track and got his input on how things could be tweaked a little better.
I am happy to find out that I am on the right path and can continue ahead with some minor adjustments.
As part of the next step, I have arranged a meeting with Sonali Banerjee (NSM Contact Centre Manager) tomorrow with a view to see NSM subscriptions in action and pick her brains on certain areas.
I have also been putting together a report with all my findings and recommendations on MaaX and will continue to work on it in the coming weeks. There are a lot of blank areas in it at the moment but if all goes to plan then it should all come together by the end of the project.
Earlier, Bosco had sent through a link to APN’s company records including the webcast of the 2010 AGM which took place not so long ago in Sydney. I took the time to listen to it and I must say it was very interesting to not only hear about the results being explained by Brendan Hopkins (Group CEO) but also the manner in which the directors and chairman answered the questions asked by the shareholders on the floor. It was definitely a learning experience
(Tip: keep a spare set of head/earphones in your laptop bag/desk as you never know when you might need it.)
Today started with Chris and me catching up and updating the Outbound Project. I also checked to see if I was on the right track and got his input on how things could be tweaked a little better.
I am happy to find out that I am on the right path and can continue ahead with some minor adjustments.
As part of the next step, I have arranged a meeting with Sonali Banerjee (NSM Contact Centre Manager) tomorrow with a view to see NSM subscriptions in action and pick her brains on certain areas.
I have also been putting together a report with all my findings and recommendations on MaaX and will continue to work on it in the coming weeks. There are a lot of blank areas in it at the moment but if all goes to plan then it should all come together by the end of the project.
Earlier, Bosco had sent through a link to APN’s company records including the webcast of the 2010 AGM which took place not so long ago in Sydney. I took the time to listen to it and I must say it was very interesting to not only hear about the results being explained by Brendan Hopkins (Group CEO) but also the manner in which the directors and chairman answered the questions asked by the shareholders on the floor. It was definitely a learning experience
(Tip: keep a spare set of head/earphones in your laptop bag/desk as you never know when you might need it.)
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