21 July 2010
A week has passed since the last update and a lot has happened since then.
Firstly, a quick update on the Outbound project. I received an email from the outsourcing company who were not very happy with the responses that they were getting from their team and now that the change of remuneration had gone through (refer to previous post) they felt that maybe this wasn’t worth their while as they weren’t making enough sales.
I had a chat to Chris who agreed that it is probably best to cancel the agreement straight away if that company didn’t have their heart in it anymore. So I made the call and called off their involvement.
And all this, after I had gone down there last week and took their sales team and their team manager through a sales coaching workshop spending half a day. Oh well..
This was a learning experience as I had never been involved in negotiating rates and setting service level agreements at this level, and had definitely never cancelled contracts before.
NSM are still going ahead and we will continue to work with them on the remaining leads on this project.
Now if you thought that my workload would come down, oh boy, were you mistaken!
Earlier, Sarah pulled me aside and said that she had discussed my term at NZ Mags and was happy to inform me that I would be there until (possibly) the end of September. This meant that I was able to take back the project lead for Project Rook, which is going full steam ahead.
I found myself in two to three meetings every day, all of last week ranging from topics of HR to Properties; Technology to Sales, and this trend will probably be continuing for the next month, it seems.
There is a lot on the plate which means that my musings online will be reduced.
I got an email today from Bosco with the link to his blog (http://mbaoflife.blogspot.com/), his style of writing and the purpose of his blog is very different and should make for an interesting read. So if you haven’t already checked it out, do so. I am sure he would value your feedback as would I.
Peace out!
Wednesday, July 21, 2010
Tuesday, July 13, 2010
Life goes on..
13 July 2010
There has been development in the Outbound campaign.
We were reviewing the incentive payouts and realised that total sales being paid out for were not matching the verified sales that we were getting in the system. I spoke to both NSM and the Wellington provider about this issue and they were both very helpful in understanding the predicament of paying out for sales which do not materialise. We have since then changed our policy and will only pay out on verified sales from now on.
As part of this exercise I will need to pop down to Wellington to catch up with the troops and hopefully push them to generate some more sales than current. Our overall conversion rate is about 1.5% which is industry standard but very far off the 5% which we had originally aimed for.
On a different note, I got an email last night mentioning that Brendan Hopkins (APN Group CEO) has now resigned and will be leaving at the end of the year. He was a big supporter of this program and with his departure, one questions what the future for this program will hold.
I guess time alone will tell whether the incoming CEO will continue to see value in this exercise, in us….
There has been development in the Outbound campaign.
We were reviewing the incentive payouts and realised that total sales being paid out for were not matching the verified sales that we were getting in the system. I spoke to both NSM and the Wellington provider about this issue and they were both very helpful in understanding the predicament of paying out for sales which do not materialise. We have since then changed our policy and will only pay out on verified sales from now on.
As part of this exercise I will need to pop down to Wellington to catch up with the troops and hopefully push them to generate some more sales than current. Our overall conversion rate is about 1.5% which is industry standard but very far off the 5% which we had originally aimed for.
On a different note, I got an email last night mentioning that Brendan Hopkins (APN Group CEO) has now resigned and will be leaving at the end of the year. He was a big supporter of this program and with his departure, one questions what the future for this program will hold.
I guess time alone will tell whether the incoming CEO will continue to see value in this exercise, in us….
Thursday, July 8, 2010
It's getting harder and harder to breathe..
08 July 2010
Things have been going full tilt since ive been back.
A variant of the originial project has started in which I am working with Arthur Lennsen from Manukau Print to document all of NZ Mags schedules and pre-press set up with an aim to create efficiencies.
This is a big learning curve as I have had only limited exposure to production in my previous role but I am getting to learn new things and that is what this role and project is all about.
As Maroon 5 once said, "its getting harder and harder to breathe!"
Things have been going full tilt since ive been back.
A variant of the originial project has started in which I am working with Arthur Lennsen from Manukau Print to document all of NZ Mags schedules and pre-press set up with an aim to create efficiencies.
This is a big learning curve as I have had only limited exposure to production in my previous role but I am getting to learn new things and that is what this role and project is all about.
As Maroon 5 once said, "its getting harder and harder to breathe!"
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